• How to use your CPD Tracker

  To see how to use your CPD Tracker on the datalaw website, simply follow along with this helpful video: Access your "CPD Tracker" via the"My Dashboard" button as pictured below. You can locate your "CPD Tracker" on the left side panel (https://storage.crisp.chat/users/helpdesk/website/4b252feef9ad9000/screenshot-2023-01-12-atSome readers

• How do I Start my Courses ?

  We recommend that you use Google Chrome as your internet browser to access the website as this will give the fastest and highest quality of performance Log in to your Datalaw Account by selecting "Log in" at the top right of the home page. Access My Courses via the Important Shortcuts menu as pictured below. 3Some readers

• Can I change my password once I am logged into my account ?

  Yes you can.  Log into your account and go to your "My Dashboard" screen and select "My Profile" from the menu on the left of your screen Select "My Profile" when on your Training Dashboard Select the "Reset Password" option which should be the 2nd tab at the top of the screen with a cog icon, shown below: Select "Reset Password" (https://storage.crisp.chat/users/helpdesk/websitFew readers

• Can I print or save materials from the website?

  Yes you can.  If you are in your chosen course and have selected a Notes or Slides lecture, select the print button to the right side of the screen  You can print out the documents or select the "Change" button to allow you tFew readers

• Do I have to do 16 hours CPD?

  No! It is no longer mandatory to do 16 hours CPD.  However  In November 2016 the Solicitors Regulation Authority (SRA) changed the regulations to move from what was a mandatory 16 hours to a a mandatory scheme that all solicitors that want to renew their practicing certificate must comply with as of 01/11/16. This mandatory scheme is called the continuing competence scheme. Under the new scheme solicitors are required to follow 4-step process pre-defined by the SRA as: Step 1. Reflect on thFew readers

• Can I get certificates for CPD courses that I have completed?

  Yes you can, from within your account.  Log in to your account from the Homepage by selecting "Log in"  Type in your user details and press "submit" to be directed to your "dashboard" Once you're on your "Dashboard" select the "Certifications" option located on the left side panel (https://storage.crisp.chat/users/helpdesk/website/4b252feef9ad9000/screenshot-2023-01Few readers

• I am an existing customer, how do I purchase a course ?

  Log in to your account and you will be directed to the "My Dashboard" screen. Click on the "Purchase Courses" button, pictured below You will enter our Course Library pages where you can browse by Area of Law for a suitable course from the Categories listing or purchase a package of courses by selecting the "CPD Packages" option from the listing  (https://storage.crisp.chat/users/helpdesk/webFew readers

• Can I make my own notes on the courses as I view them ?

  Yes you can. You can type notes, download them and print them out.  If you access the lecture listing on your course and open the lecture you will see a notepad icon to the right-hand side of the screen  You can enter your notes  (https://storage.crisp.chat/users/helpdesk/website/4b252feef9ad9000/nFew readers

• Information on updates to Course webinars and Materials

  Some of our courses may receive updates to the webinars or the written materials throughout the year.  We will keep you informed by displaying this information in the "Announcements" section on the lecture listing page for each course.Few readers

• How long can I access my CPD course/bundle for?

  Customers have access to their CPD purchase for a period of 12 months. Extended access for up to 24, 36 or 48 months can be purchased at a discounted rate. If this is of interest, please contact the Datalaw Team on 0151 236 2024 for further details.Few readers

• I need to contact my Firm Administrator, how can I do this ?

  You may need to contact your Firm Administrator for them to assign courses to your account if they have purchased a Firm package. If you are unsure as to who your administrator is you can message them directly from your account. Once you have logged in you can select the messaging option below on your shortcuts menu. Click on "Compose Message"   (https://storage.crisp.chat/users/helpdesFew readers

• Finding my Courses

  We recommend that you use Google Chrome as your internet browser to access the website as this will give the fastest and highest quality of performance Log in to your Datalaw Account by selecting "Log in" at the top right of the home page. Access My Courses via the Important Shortcuts menu as pictured below. (https://storage.crisp.chat/users/helpdesk/website/4b252feef9ad9000/course-short1k07r30.pFew readers

• Can I download my Course Materials ?

  Yes you can.  If you are in your chosen course and have selected a Notes or Slides lecture, select the download button to the right side of the screen  Download Button The notes or powerpoints will download onto your desktop once you have selected the area in which to save them.  (https://storage.crisp.chat/userFew readers

• How can I purchase more courses ?

  Log in to your Datalaw Account by selecting "Log in" at the top right of the home page. Type in your user details and press "submit" to be directed to your "dashboard" Access "Purchase Courses" via the Important Shortcuts menu as pictured below. This directs you to the Datalaw Course library where you can browse an extensive list of courses by their areFew readers

• Can I find details of the course/package that I have purchased with you ?

  Yes, very easily from your dashboard once you have logged in Log in to your account from the Homepage by selecting "Log in"  Type in your user details and press "submit" to be directed to your "dashboard" from the "Quick Links" section pictured below  And select "My Transactions" (https://storage.crisp.chFew readers

• Receiving a Session expiry message when viewing a webinar

  If you have been watching a webinar you may receive the below message warning you that your session is due to expire.  As instructed, click 'Yes' to continue watching your webinar or 'No' to log out of the webinar.  This message appears due to the system detecting inactivity while watching the webinar. ThFew readers

• Can I change my Profile picture ?

  Yes you can in a few simple steps Log into your account from the Home page, to the dashboard screen  Select the "Profile Settings"  option from the menu and select "Profile Image"  You can click on the "Choose an Image File" button to search for a suitable image from your desktop and it will uFew readers

• Giving feedback on Courses

  We welcome all feedback on our courses to help us improve our service to you.  You can provide a rating by clicking on the "Rate Course" button from within the Lecture listing screen  You can select up to 5Few readers

• I am new to my firm and don't have access to my courses

  Your firm may have purchased or renewed their firm package with Datalaw but when you log into your account you can't access the courses or self assessment. Your account needs to be associated with your new firm's account so that the administrator can assign courses to your account. If they assign the Access All Areas package to your account you will then have access to the Self Assessment You can raise a request to ensure that your account is visible on the firm account To do this, log in tFew readers

• How to Access and Complete your Self Assessment

  In this article you will see how you can access and complete your SRA self-assessment with the SRA CPD Compliance AI Tool: Why the Self-Assessment is important with the SRA links: SRA’s Competence Statement scheme (https://www.sFew readers

• I need to change my Account details

  Log into your account from the Home page to the dashboard screen  Select the "Profile Settings"  option from the menu and  select "Account"  Click the edit button to make changes to your email address on the accountFew readers

• Can I view the course again ?

  Yes of course !  You can view your course as many times as you wish within the 12 month period from when you purchased it.  You can rewind a webinar and fast forward it to a particular part if you have missed something by using the play bar underneath the webinar.  Just note that if you are marking webinars that have not been view in full you may get a message as below (https://storage.crisp.chFew readers

• I have received a "Hold on you're too fast" message when viewing my webinar

  The system can recognise if a lecture is being completed too quickly.  This may happen if the webinar is fast forwarded and checked off as complete too quickly or its supporting materials. You will receive the below message.  We advise that the webinars and notes are viewed in full to avoid an incorrect number of minutes being tracked on your CPD tracker and Training Plan.Few readers

• Is it possible to delete my account ?

  Yes you can do this.  It may be that your firm has registered you with an account and you have set up a duplicate account using your personal email and you wish to delete it. Log into your account from the Home page, to the dashboard screen  Select the "Profile Settings"  option from the menu and select "Danger Zone" (https://storage.crisp.chat/users/helpdesk/website/4b252feef9ad9000/dangerFew readers

• How can I find my Training Plan from a previous quarter ?

  Log into your account and select the black dropdown arrow on the top right of your screen to display the user menu  Select the option for "Training Plan History"  You can select the Quarter you wish to view from the dropdown menu at the top right side of your screen as pictured below (https://storaFew readers

• Do I need to do 'live' CPD?

  Do I need to do 'live' CPD? The SRA no longer require solicitors to complete 'live' CPD e.g. attend a course at a venue or participate during a live webinar. For those who enjoy the interaction offered by a live course, but who do not want the cost implication or inconvenience of having to leave the office or home, Datalaw do offer a limited number of topical and informative live webinars during September and October to coincide with the end of the CPD year.Few readers

• How to access your CPD history

  Few readers

• SRA's Continuing Competence New Approach

  In light of the SRA's new approach to training do I still need to do CPD? On 1st April 2015 the SRA announced their new approach to CPD which focuses on solicitors assessing and maintaining their competence. Solicitors now have two options; follow existing CPD requirements (mandatory 16 hours) or transfer to the new competence based scheme. Regardless of which option you choose, the SRA have emphasised that solicitors will need to review their training needs on a regular basisFew readers

• How to access your previous CPD records

  To access historical training records with Datalaw prior to 2017, please go on your "Dashboard" and select ‘Training History’ located on the left side panel. Be sure to choose your desired year of learning from the date filter menu, to get the year you need (https://storage.crisp.chat/users/helpdesk/website/4b252feef9ad9000/screenshot-2023-01-12-at-16012110fFew readers