> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://datalaw.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The webinar is playing but there is no sound

* Firstly, check that your headphones or speakers are connected to your computer system and that the volume is turned up. 

* Secondly, check that the webinar has not been accidentally muted – if this is the case a red cross will appear over the speaker icon on the volume bar directly underneath the video. 

* If this does not correct the issue please contact our Help Desk on 0151 242 0063.